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WHAT YOUR NEIGHBORS THINK
ALL ASPECTS OF THE MAINTENANCE, FROM SCHEDULING TO THE PERFORMANCE OF THE TECHNICIAN WAS SATISFACTORY. NO COMPLAINTS!JEFFREY VICARS, WEST TERRE HAUTE
GREAT SERVICE ON A ROUTINE BASIS AS WELL AS THE OCCASIONAL EMERGENCY CALL. VERY KNOWLEDGEABLE AND PROFESSIONAL SERVICE TECHNICIAN.
BETSY HINE, TERRE HAUTE
I WAS IMPRESSED BY THE TECHNICIAN'S BACKGROUND AND KNOWLEDGE. HE WAS ABLE TO EXPLAIN PROCEDURES IN SIMPLE, UNDERSTANDABLE LANGUAGE. I HAVE HAD PAITSON'S EXCELLENT SERVICES (FURNACE, AIR CONDITIONER, AND ROOFING) FOR MANY YEARS AND WILL CONTINUE TO DO SO.
RICHARD WHITWORTH, TERRE HAUTE
ALWAYS ABLE TO MAKE APPOINTMENTS CONVENIENT FOR THE CUSTOMER. COURTEOUS. ALWAYS CAN TRUST PAITSON TECHNICIANS.
PAULA SHANKS, TERRE HAUTE
I HAVE NEVER HAD TROUBLE GETTING AN APPOINTMENT WHEN I NEEDED ONE, NOR HAS THERE EVER BEEN A TIME WHEN THEY HAVEN'T BEEN HERE WHEN THEY WERE SUPPOSED TO. THE TECHNICIANS - ESPECIALLY BOB AND ED - HAVE ALWAYS TREATED MY SITUATION AS THOUGH IT WERE THEIR OWN, AND THEY TRULY CARED THAT IT BE TAKEN CARE OF PROPERLY. MY FEEDBACK ISN'T LIMITED TO ANY ONE PARTICULAR APPOINTMENT. I HAD A NEW FURNACE INSTALLED A FEW YEARS AGO AND IT TURNED INTO A VERY COMPLICATED SET UP WITH ZONES AND BAFFLES AND REROUTING DUCTWORK AND MANY RETURN APPOINTMENTS. THESE RETURNS WERE NOT AS A RESULT OF ANYONE DOING ANYTHING WRONG, WE WERE TRYING TO FIGURE OUT HOW TO BEST HEAT AND COOL OUR HOUSE. I KNOW THEY WERE FRUSTRATED, BUT THEY NEVER SHOWED IT. THEY COULD HAVE CHARGED ME PER CALL, BUT NEVER CHARGED ME AN ADDITIONAL PENNY. ETHAN IS SO CALM AND COOL AND EFFICIENT AND UNDERSTANDING, IT WAS AMAZING. I FEEL LIKE I HAD A WHOLE TEAM WORKING TO FIGURE OUT THIS SYSTEM AND THAT THEY GENUINELY CARED THAT IT WAS DONE WELL. AND IT WAS! I HAVE RECOMMENDED PAITSON'S TO ANYONE WHO WOULD LISTEN. I APPRECIATE THEM VERY MUCH.
LORRAINE BURRIS, TERRE HAUTE
I'VE ALWAYS TRUSTED THE SERVICE BY WADSWORTH AND NOW PAITSON BROS.
LESLIE ENGELLAND, TERRE HAUTE
THE ENTIRE STAFF AT PAITSON'S IS SO HELPFUL AND KNOWLEDGEABLE. THE WHOLE EXPERIENCE OF GETTING A NEW FURNACE, NEW AIR CONDITIONER, NEW HUMIDIFIER SYSTEM, AND REPAIRING DUCTWORK SHOULD HAVE BEEN A NIGHTMARE. INSTEAD IT WAS COMPLETELY PLEASANT AND BARELY EVEN DISRUPTIVE TO OUR HOUSEHOLD. THANK YOU!
LORRAINE BURRIS
I FELT THAT THE EXPERIENCE WE HAD WITH PAITSON BROTHERS GIVING US THE THE RIGHT HEATING AND AIR CONDITIONING UNITS WE WANTED FOR OUR HOUSE, ALONG WITH AN EXCELLENT JOB OF INSTALLATION WAS GREAT. ALSO WE HAD INSTALLED A HIGH EFFICIENCY LENNOX FURNACE AND AC UNIT FOR OUR NEW HOUSE IN CHAMPAIGN, IL SEVERAL YEARS AGO AND WE WERE VERY PLEASED WITH THEM. THIS IS WHY WE WENT WITH LENNOX UNITS AGAIN.
MR.& MRS. NELSON ARNOLD
COULDN'T BE ANY BETTER SERVICE. PAITSON IS AS PROFESSIONAL AS IT GETS. BEEN DOING BUSINESS WITH PAITSON FOR OVER 30 YEARS.
KEN BRIDWELL
THE INSTALLERS WENT OUT OF THEIR WAY TO ENSURE OUR FURNACE WAS TO OUR SATISFACTION.
MARK & TONI AUSTIN
FROM SALES TO INSTALLATION, YOUR FOLKS HAVE BEEN EXTREMELY KNOWLEDGEABLE, PROFESSIONAL, AND RESPONSIVE TO OUR SITUATION.
RON MOORE
PAITSONS DID A GREAT JOB FOR US-----EXCELLENT, WELL DONE.
GEORGE TOFAUTE
A COUPLE OF WEEKS AGO, OUR AC UNIT STARTED BLOWING OUT WARM AIR IN THE HOUSE. OF COURSE, IT WAS ON A SATURDAY AND I HAD CALLED AND A TECH (DANIEL) CAME OUT AND DIAGNOSED THE PROBLEM. HE STATED THAT THE UNIT WAS VERY OLD AND NEEDED TO BE REPLACED. OBVIOUSLY, ON A SATURDAY AFTERNOON, I WAS NOT PREPARED TO MAKE THAT DECISION SO I JUST HAD HIM REPAIR THE UNIT SO THAT I COULD PLAY THE ODDS AND TRY TO GET THROUGH UNTIL FALL. ABOUT THREE DAYS LATER, IT HAPPENED AGAIN. SO I CALLED AND SPOKE WITH ETHAN, THE SALES MANAGER. ETHAN JUMPED IN HIS TRUCK AND CAME OUT TO MY HOUSE IMMEDIATELY SINCE MY SCHEDULE WAS FILLED LATER IN THE DAY. WE AGREED ON A NEW UNIT AND IN THE MEANTIME ANOTHER TECH (ERIC) CAME OUT AND GOT THE SYSTEM TO BLOW SOME COOL AIR UNTIL MY NEW UNIT COULD BE INSTALLED.
WE RECEIVED A CALL A COUPLE OF DAYS LATER FROM ED, THE INSTALLATION MANAGER. HE ASKED IF WE STILL HAD AC. WE TOLD HIM THAT WE HAD SOME. HE STATED THAT HE HAD OTHER FOLKS THAT DID NOT HAVE ANY AND ASKED IF IT WAS OKAY IF HE TOOK CARE OF THEM FIRST. WE AGREE THAT WOULD BE FINE SINCE THERE WERE FOLKS WORSE OFF THAN US. ON SATURDAY NIGHT, JULY 28TH, ED CALLS OUR HOUSE AT 8:50PM AND ASKS IF THEY CAN INSTALL OUR SYSTEM ON MONDAY MORNING. OBVIOUSLY, WE SAID THAT WOULD BE FINE. ASKED WHEN THEY WOULD BE HERE AND HUNG UP THE PHONE.
ON MONDAY MORNING AT 9AM SHARP, ED AND DANIEL SHOWED UP WITH EVERYTHING THEY NEEDED TO GET OUR NEW SYSTEM INSTALLED. THEY WERE EXTREMELY PROFESSIONAL AND CLEANED UP AFTER THEMSELVES! THEY TOOK THE TIME TO ANSWER ALL OF MY STUPID QUESTIONS. THEY MADE CERTAIN THAT I WAS HAPPY WITH WHAT WAS BEING DONE AND THE WAY THEY WERE DOING IT. ONCE THEY WERE FINISHED FOR THE DAY, THEY TOOK THE TIME TO EXPLAIN EVERYTHING ABOUT THE SYSTEM TO ME, SHOWED ME WHERE ALL OF THE OPERATING MANUALS WERE LOCATED, AND ASKED ME AGAIN IF I HAD ANY QUESTIONS. I CANNOT EXPRESS TO YOU IN WORDS HOW PROFESSIONAL AND PERSONABLE THESE GUYS WERE!
SINCE THEY HAD TO FIT A NEW SYSTEM INTO OUR EXISTING SYSTEM, THERE WAS SOME SHEET METAL WORK THAT NEEDED TO BE CONSTRUCTED AT THEIR SHOP. THEY ASKED IF IT WAS OKAY IF THEY CAME BACK IN THE MORNING. AGAIN, I ASKED WHAT TIME. THE NEXT MORNING THEY SHOW UP, RIGHT ON TIME AND COMPLETED THE WORK IN ABOUT AN HOUR. AGAIN, BOTH ED AND DANIEL WERE EXTREMELY PROFESSIONAL AND TOOK GREAT PRIDE IN THEIR WORK! I WOULD CERTAINLY RECOMMEND PAITSON BROTHERS TO YOU IF YOU ARE LOOKING TO HAVE A NEW AC UNIT OR FURNACE INSTALLED!
JOHN RAY
WORD OF MOUTH IS THE BEST FORM OF ADVERTISING. AND I'VE GOT A BIG MOUTH. TO BE HONEST, PAITSON HAD A SLIGHTLY HIGHER PRICE THAN THEIR COMPETITOR. AND EVEN THOUGH WE ARE ALWAYS LOOKING TO SAVE MONEY WHERE MONEY CAN BE SAVED, WE WENT WITH PAITSON SIMPLY BECAUSE OF YOUR CUSTOMER SERVICE. SOMETIMES PAYING JUST A LITTLE BIT EXTRA IS WORTH THE MONEY - WHEN IT COMES TO SERVICE, AND ESPECIALLY COMMUNICATION. I THINK THE MAJORITY OF PEOPLE ARE WILLING TO PAY THAT LITTLE BIT EXTRA FOR GOOD CUSTOMER SERVICE. WE WERE PLEASED WITH THE WAY WE WERE TREATED, THE SERVICE WE RECEIVED, AND THE EXCEPTIONAL PRODUCT WE PURCHASED. THANK YOU.
JOHN HERRMANN
DONE AN EXCELLENT JOB IN NOT ONLY IN INSTALLATION BUT PROVIDING SERVICE IN A TIMELY MANNER.
OPEN DOOR CHRISTIAN BOOKSTORE
KEEP DOING EXACTLY WHAT YOU ARE DOING!
MARTHA PETSCHER
THE PEOPLE FROM PAITSON BROS WERE VERY PROFESSIONAL AND PERSONAL. WE ARE VERY HAPPY WITH THE NEW CENTRAL AIR UNIT AND WILL ORDER A FURNACE FROM THEM WHEN IT IS OUT OF SERVICE.
RICHARD & TAMMY SEXTON
THEY WERE VERY PROFESSIONAL AND THE INSTALLATION TEAM WAS TOP NOTCH. THEY DID AN EXCELLENT JOB FIXING MY DUCT ISSUES. I'M VERY HAPPY WITH MY NEW FURNACE AND IMPROVED AIR FLOW AND RETURN.
MONICA PFISTER
I THINK PAITSON BROS DID A GREAT JOB. WE WILL DEFINITELY USE THEM AGAIN IN THE FUTURE FOR OUR HVAC NEEDS.
DAN DOAN
I WANTED TO LET YOU KNOW THAT YOUR SERVICE MAN ERIC JUST LEFT MY MOTHER'S HOUSE. I GOT TO TELL YOU HE WAS GREAT. POLITE, PROFESSIONAL, KNOWLEDGABLE. HE DID A TREMENDOUS JOB. I'D BE PROUD TO HAVE HIM AS AN EMPLOYEE.
DON CHISELER
NOTHING COULD HAVE BEEN DONE ANY BETTER. I CALLED EARLY IN THE MORNING THAT MY AIR CONDITIONER WAS OUT AND BEFORE NIGHT THEY HAD A NEW ONE INSTALLED. THE WEATHER WAS IN THE UPPER 90'S.
J. KEELEN
I WAS VERY HAPPY WITH ED, WHO INSTALLED THE AC AND FURNACE. TIMELY, FRIENDLY, COMPETENT. I WAS VERY IMPRESSED!
S. ECKERT
ED UTTERBACK, PAITSON'S INSTALLATION PROFESSIONAL, WAS EXTREMELY KNOWLEDGEABLE AND COURTEOUS WHILE INSTALLING MY SYSTEM. I HAVE ALREADY RECOMMENDED PAITSON BROS HTG & A/C TO MY FRIENDS.
ANNA WHITE
VERY FRIENDLY, WELL ORGANIZED PROFESSIONAL EVERY STEP OF THE WAY!
T. STRANGE
ALL OF THE EMPLOYEES WERE EXTREMELY PROFESSIONAL, THEY EXPLAINED EVERYTHING FOR DIFFERENT OPTIONS THAT WERE AVAILABLE. ALWAYS ON TIME AT EVERY POINT O OUR FIRST MEETING TO THE COMPLETION OF THE INSTALLATION. THEY DID EVERYTHING THAT THEY ORIGINALLY STATED. ALSO THE MEN WERE ALL NEAT AND CLEAN AND RESPECTFUL AT ALL TIMES. OUR EXPERIENCE WITH THEM WAS JUST FANTASTIC.
JEAN EYSTER, PRESIDENT, WOMAN'S DEPARTMENT CLUB
THEY HONESTLY WERE SO GREAT AND SO COURTEOUS, SO PERSONABLE...THEY JUST MADE SURE THAT EVERYTHING...THEY TREATED YOU AS THOUGH YOUR WERE ONE OF THEIR OWN, LIKE FAMILY. THEY WERE NEAT ,CLEAN AND KNOWLEDGEABLE.
K. LOGAN
I WAS VERY PLEASED WITH THE SERVICE I RECEIVED FROM PAITSON BROS. ETHAN RAYBURN, THE "COMFORT CONSULTANT" WHO CAME TO MY HOME WAS VERY PROFESSIONAL AND HIGHLY INFORMATIVE. I WAS ALSO IMPRESSED WITH THE PROFESSIONALISM OF THE MEN WHO DID THE INSTILLATION OF MY A/C. I ENJOYED A COMFORTABLE SUMMER AM AN CURRENTLY SAVING UP TO HAVE MY FURNACE REPLACED IN THE NEAR FUTURE.
C. COOLEY
OUR LENNOX FURNACE AND AC UNIT HAS BEEN VERY RELIABLE. THE SERVICE FROM PAITSON BROS. IS ALWAYS PROFESSIONAL, COURTEOUS AND HIGHLY SKILLED. I RECOMMEND THIS DEALER AND THE PRODUCTS THEY SELL TO ALL WHO ASK.
B. ALLISON
WE APPRECIATED YOU COMING RIGHT OUT ON OUR FURNACE PROBLEM. YOU WERE THE FIRST TO ACKNOWLEDGE WE HAD A DUST PROBLEM. WE HAVE HAD OUR DUCT CLEANED AND FOR THE FIRST TIME IN ABOUT FIVE YEARS WE ARE DUST FREE. AGAIN; THANKS A MILLION!
D. BLAND
THE SALESMAN (ETHAN) AND THE INSTALLERS WENT ABOVE AND BEYOND A DIFFICULT INSTALLATION AND MADE SURE THAT I WAS A HAPPY CUSTOMER. THEY WERE GREAT!
R.HOOK
WE HAVE USED PAITSONS PLANNED SERVICE FOR YEARS.
J. VANDENBURG
I HAVE NEVER HAD ANY COMPLAINTS SINCE DOING BUSINESS WITH PAITSON BROS. I HAVE USED THEM FOR 20 YEARS.
M .COOPER
COULDN'T GET ANY BETTER!
C. MARTIN
I HAVE LIVED IN TWO HOUSES, AND PAITSON BROS HAVE INSTALLED HEATING AND AIR CONDITIONING IN BOTH. IF I WOULD NEED ANOTHER UNIT, I WOULD NOT HESITATE TO CALL PAITSON'S
D. WIBLE
PAITSON BROS.- OUTSTANDING!
J. AMES
VERY ORGANIZED. APPRECIATED THE PLACEMENT OF TARPS I THE WALKWAY IN MY HOME. TOTALLY CLEANED UP ENTIRE AREA. FRIENDLY - I WAS APPREHENSIVE ABOUT LETTING STRANGERS IN MY HOME WHILE I WAS AT WORK, SO I TOOK THE DAY OFF. TOTALLY UNNECESSARY - COMPLETELY PROFESSIONAL AND VERY NICE. IF I NEED ADDITIONAL WORK, I WILL NOT HESITATE TO LEAVE A KEY FOR THEM.
D. HUDGENS
THEY WERE THERE WHEN NEEDED. THE BEST IS JOE. I WON'T LET ANYONE BUT HE SERVICE MY NEEDS NOR WILL I CALL ANYONE BUT PAITSON BROS. THEY HAVE A FAMILY HISTORY AND ARE DEPENDABLE.
J. EDLER
OVER A PERIOD OF 50 YEARS, PAITSON BROS HEATING AND AC HAVE INSTALLED 3 FURNACES AND AC UNITS FOR ME AND THEY HAVE DONE A GOOD JOB. INSTALLING AND TAKING CARE OF ANY NEEDS. A BIG THANKS TO THEM.
J. FULTON
PAITSON'S MEN WHO SERVICE MY FURNACE AND AC ARE GREAT! THEY ARE HELPFUL AND EXPLAIN WHAT THEY DO THEY DO A GREAT JOB!
B. LAWRY
WE HAVE ALWAY HAD GREAT SERVICE. THIS IS THE SECOND FURNACE WE HAVE PURCHASED FROM PAITSON BROS OVER MANY YEARS AND WE HAVE ALWAYS BEEN SATISFIED WITH THEIR PRODUCT AND SERVICE.
D. BRINKERHOFF
IT WAS A DIFFICULT INSTALL, AND THE GUYS WERE HARD WORKING AND WONDERFUL!
R. HOOK
I REPLACED A 30 YEAR OLD LENNOX FURNACE AND AC WITH A NEW LENNOX FURNACE AND AC AND THAT SAYS IT ALL.
S. BRYER
VERY PROFESSIONAL. POLITE, HELPFUL. VERY GOOD BUYING EXPERIENCE FOR US.
D GARRARD
I LOVE MY FURNACE AND I AM TOTALLY APPRECIATIVE AND LOYAL TO PAITSON'S. THANK YOU.
J. LAKEY
PAITSON BROS DID A GREAT JOB AND I WILL USE THEM AGAIN. ED, THE TECH IS GREAT!
J. SITARSKI
COMPLETELY SATISFIED, THANK YOU!
H. NICHOLS
WE HAVE HAD A SERVICE CONTRACT WITH PAITSON'S FOR YEARS. MY LATE HUSBAND AND I ALWAYS FELT WE WERE IN GOOD HANDS AND COULD SLEEP WELL.
M. GERMAIN
I FIND IT RARE TO FIND ANYONE THESE DAYS TO HELP SOMEONE WITHOUT CHARGING A FEE. THANK YOU FOR YOUR KINDNESS WHEN YOU SHARED THE SHOE PROTECTORS.... I'M TELLING EVERYONE TO COME TO YOU FOR HEATING & AC NEEDS! BLESSINGS!
M. ELKINS
I CALLED PAITSON THIS AM AND REQUESTED SERVICE ON MY DAUGHTERS HOME HEATING SYSTEM. I WAS CONTACTED IN LESS THAN 2 HOURS AND TOLD THE TECHNICIAN WAS ON HIS WAY. THIS YOUNG MAN WAS VERY POLITE, KNOWLEDGEABLE AND EFFICIENT. HE FOUND THE PROBLEM IN LESS THAN 10 MINUTES. HE CHECKED THE SYSTEM (BOTH ELECTRIC FURNACE AND HEAT PUMP) AND WAS ON HIS WAY IN NO TIME. IT'S NICE TO FIND SUCH A FINE YOUNG MAN WHO IS DEDICATED TO HIS PROFESSION IN THIS DAY AND AGE. I AM GLAD I HAD PAITSON INSTALL THIS SYSTEM BACK IN 2007 AND WOULD RECOMMEND THEM TO ANYONE WHO IS CONSIDERING A HEAT/AC UPGRADE OR REPLACEMENT. SINCERELY
GARY FISK
DEAR MR. PAITSON: THANK YOU VERY MUCH FOR YOUR REASSURING RESPONSE TO OUR NEEDS. MY WIFE AND I MUST LET YOU KNOW THAT WE HAVE BEEN HEARING THIS "WHISPER" INSIDE THE HOUSE DURING THE NIGHT AND EARLY MORNING HOURS THESE DAYS, AND THAT IT FEELS WARM ENOUGH AND COMFORTABLE FOR US TO GET STARTED. THANKS FOR THE HIGH EFFICIENCY VARIABLE/INFINITE SPEED FURNACE. SINCE THE TEMPERATURES HAVE BEEN UP AND DOWN, I HAD SET THE THERMOSTAT TO COOL AND HEAT CERTAIN TIMES OF THE DAY AND THIS GIVES US THE COMFORT LEVEL WE NEED. WE BELIEVE WE HAVE BEEN PREPARED AND READY TO ENJOY THE CHANGES IN CLIMATE FOR YEARS TO COME. THIS IS ALL BECAUSE OF YOU, YOUR COMPASSION TO YOUR CUSTOMERS, THE EXPERTISE AND PROFESSIONALISM OF YOUR EMPLOYEES! MANY THANKS TO YOU, TO ED, TO BOB, AND TO DAVE FOR ALL YOU DID AND FOR NOT GIVING UP ON ME WHEN I HAD MY QUESTIONS. FOR ALL REASONS, WE WOULD NOT HESITATE A MOMENT TO RECOMMEND YOUR COMPANY TO ANYONE, BE IT TO OUR FAMILY OR TO OUR FRIENDS. AGAIN, THANKS A LOT. SINCERELY,
ROLANDO AND JULIANA ABARA
JOE, I THANK YOU SO MUCH FOR YOUR "MUSCLES" WITH LUKE TODAY! YOU'RE A MAN FOR ALL REASONS.
ANN DEVER
MR. PAITSON WE WANTED YOU TO KNOW THAT WE FEEL YOU HAVE TWO EXCELLENT EMPLOYEES, ED & DAVE, WHO INSTALLED OUR NEW FURNACE & AIR CONDITIONER. THEY HAVE AN EXCELLENT WORK ETHIC, AND WE FOUND THEM TO BE CONSIDERATE AND CUSTOMER ORIENTED. WE APPRECIATE THEIR DEDICATION
JIM & PATTY SMITH
DEAR JEFF, I WANTED TO PUT INTO WRITING HOW MUCH I APPRECIATE YOU AND YOUR STAFF. BACK IN 2003 WE TOOK ESTIMATES FOR A NEW FURNACE / AC UNIT AND IT WAS AN EASY DECISION TO GO WITH PAITSON BROS. YOUR STAFF HAD PROFESSIONALLY AND HONESTLY SERVICED OUR 50 YEAR OLD UNIT THAT HOT, HOT SUMMER. YOUR STAFF WERE IN AND OUT OF OUR HOME SO OFTEN THAT MY YOUNG DAUGHTER KNEW YOUR STAFF BY NAME ( THERE WAS BIG JOE, MIKE AND MIKE...). IT WAS TOUGH TO SPEND $5,000 AS NEW HOME OWNERS, BUT IT WAS EASY TO CHOOSE YOU. WHEN THE HEAT WENT OUT SPRING OF 2008 (WHEN OUR ENTIRE FAMILY HAD THE FLUE), JOE WAS SENT OUT TO EVALUATE THE UNIT. HE WORKED TO MAKE SURE THE UNIT WAS PROPERLY GROUNDED AND MADE NECESSARY REPAIRS. IT WAS A HUGH RELIEF THAT OUR UNIT WAS BACK AND RUNNING PROPERLY. THIS WEEK, WHEN THE AC WENT OUT, WE WERE BAFFLED TO LEARN A $700 REPAIR WAS IN ORDER. THANK YOU FOR SENDING JOE BACK OUT TO EVALUATE THE SITUATION. IT IS PANIC INDUCING TO CONSIDER A REPAIR COST THAT LARGE ON WHAT WE THINK OF AS A "NEW" UNIT. ANY FRUSTRATION I EXPRESSED TO YOU OR YOUR STAFF REALLY CAME FROM A PLACE OF WORRY AND FEAR. I AM VERY THANKFUL FOR YOUR TIME ON THE PHONE AND JOE'S TIME HERE AT OUR HOME. WE WILL HIRE A PROFESSIONAL ELECTRICIAN AND INVESTIGATE THE AMP BOX, THE METER BASE AND ENTIRE HOUSE SURGE PROTECTOR. WE ARE INDEBTED TO YOUR PROFESSIONALISM, KINDNESS AND SERVICE.
AMY DEMCHAK
WE APPRECIATE THE EXCELLENT SERVICE WE HAVE RECEIVED ON OUR HEAT PUMP. JOE HAS BEEN VERY COURTEOUS TO ME AND MY WIFE AND A TRUE PROFESSIONAL. WE LOOK FORWARD TO GOOD YEARS AHEAD. SINCERELY,
DICK CONRAD
DEAR PAITSON HEATING STAFF, THANK YOU SO MUCH FOR ALL YOU HAVE DONE. IT'S WONDERFUL TO HAVE WARMTH AGAIN IN OUR HOME. SINCERELY,
MRS. GOETZ
JUST A THANK YOU NOTE FOR THE GREAT SERVICE I RECEIVED TODAY FROM DAVID AND ALSO DUSTY. WHAT A BLESSING. HEAT AGAIN ON THIS SO VERY COLD SNAP AND WINTER STORM ON THE WAY TOMORROW! I WAS ABLE TO GET MY FURNACE FIXED TODAY AND DAVID DID AN EXCELLENT JOB AND WAS ABLE TO FIND THE PROBLEM ORDER AND PICK UP THE PART AND DUSTY STOPPED BY THE LEND A HAND TO WITH THE FINAL PART INSTALLATION. GREAT JOB GUYS - THANK YOU AND BLESSINGS TO YOU ALL AT PAITSONS!
C BERRY TERRE HAUTE, IN
DEAR SIR, I JUST WANTED TO SEND YOU THIS NOTE OF THANKS FOR THE GREAT SERVICE YOU PROVIDED ME LAST THURSDAY 12-24-09. I CALLED YOUR COMPANY ON WEDNESDAY AND EXPLAINED TO ED UTTERBACK ABOUT A PROBLEM I HAD WITH A NEW BLOWER MOTOR THAT I WAS INSTALLING ON AN OLD FURNACE THAT I HAVE IN OUR WORKSHOP/GREENHOUSE BUILDING. AFTER WE DISCUSSED THE PROBLEM, HE SUGGESTED THAT I BRING THE MOTOR IN, AND HE WOULD CHECK IT OUT FOR ME. I HAVE TO TELL YOU THAT WE RECENTLY BUILT A NEW HOME IN TERRE HAUTE IN 2007. I CALLED THE COMPANY THAT INSTALLED OUR HEATING AND COOLING SYSTEM, AND ASKED THEM IF THEY HAD ANYONE TO CHECK OUT THE MOTOR FOR ME. THEY SAID IF I BROUGHT IT IN, THEY WOULD CHECK IT OUT SOMETIME IN THE NEXT WEEK OR SO, AND THE MINIMUM CHARGE WOULD BE $75.00 TO $100.00 BECAUSE I WANTED TO GET IT REPAIRED AS SOON AS POSSIBLE. I CALLED ANOTHER COMPANY HERE IN TOWN AND THEY TOLD ME TO BRING IT IN AND THEY WOULD CHECK IT OUT FOR ME FOR $ 85.00 IT WAS THEN THAT I REMEMBERED YOUR TV AD THAT ANNOUNCED THAT ED WAS JOINING YOUR ORGANIZATION. WHEN I ACQUIRED THIS FURNACE ABOUT THREE YEARS AGO, ED HELPED ME OUT WITH A NEW CONTROL VALVE AND A ROOF VENT ASSEMBLY, AND WAS VERY HELPFUL WITH INSTRUCTIONS. SO, I DECIDED TO CALL YOUR COMPANY AND TALK TO HIM ABOUT MY PROBLEM. THE REST IS HISTORY. WHEN I CALLED ON THURSDAY, YOUR OFFICE GAL TOLD ME THE BLOWER MOTOR WAS REPAIRED AND READY FOR PICK UP. WHEN I GOT THERE AND ASKED HER WHAT THE CHARGES WERE, SHE TOLD ME "NO CHARGE". THE REPAIRS WERE MADE AND THE MOTOR WAS NOW WORKING OK. I EXPECTED TO PAY FOR THE SERVICE, AND I WANT YOU TO KNOW HOW MUCH I APPRECIATE THE FINE SERVICE. THE OTHER THING I WANT TO SAY IS THAT YOU MADE A GREAT DECISION WHEN YOU ADDED ED TO YOUR STAFF. AFTER THE DEALING I HAD WITH HIM BEFORE, HE IS THE KIND OF PERSON I WOULD LIKE ON MY TEAM. WE ARE A FAIRLY NEW COMPANY IN TERRE HAUTE, AND I CAN ASSURE YOU THAT ANYONE WHO ASKS OUR ADVICE ON A HEATING AND AIR CONDITIONING CONTRACTOR, REST ASSURED THAT YOUR COMPANY WILL BE HIGHLY RECOMMENDED. THANK YOU AGAIN FOR THE FINE SERVICE.
KEITH HARDER V.P. & GENERAL MANAGER ILLIANA FOR SALE BY OWNER,LLC
DEAR JEFF: A NOTE TO YOU EXPRESSING LUKE AND MY APPRECIATION FOR JOE'S SERVICE REGARDING OUR HEATING AND COOLING SYSTEM. HE IS SO VERY KNOWLEDGEABLE, PROFESSIONAL AND EFFICIENT! I FEEL I CAN RECOMMEND PAITSON'S TO ANY FRIENDS WITH NO RESERVATIONS. I KNOW THAT YOU REALIZE JOE'S ABILITIES -- I JUST WANTED TO UNDERSCORE THEM. SINCERELY.
ANN DEVER
I HAVE BEEN WITH PAITSONS FOR OVER 50 YEARS
LOREN BUTTS
PAITSON BROS. IS THE BEST IN TOWN
WILBUR ELLIS
WE'VE USED PAITSONS FOR OTHER APPLICATIONS AS WELL AS HEATING AND AIR AND WE HAVE BEEN TOTALLY SATISFIED WITH THEM. WE WILL CONTINUE TO USE THEM AND THEIR SERVICE.
ED LEATHERMAN
WE ARE FORTUNATE TO HAVE PAITSON BROTHERS HEATING AND AC. I HAVE DEALT WITH THEM FOR YEARS AND THERE SERVICE IS ALWAYS PROMPT, COURTEOUS AND ABOVE ALL CONFIDENT.
FRANK JERSE
PAITSONS INSTALLED BOTH A NEW FURNACE AND AIR CONDITIONER IN THE SUMMER OF 2001. MY BROTHER, THE OWNER OF THE HOME, WAS SERIOUSLY ILL WITH CONCERNS. THIS NEW INSTALLER WORKED HARD TO FINISH THE WORK. THEY WERE PROFESSIONAL, COURTEOUS AND KIND. I MUCH APPRECIATE THEIR WORK. THEY HAVE SERVICED BOTH APPLIANCES IN THE SAME WAY. I AM MOST APPRECIATIVE.
JESSIE MCCUNE
OUTSTANDING SERVICE FROM SALESMAN AND INSTALLERS. YOU CAN'T DO BETTER THAN PAITSONS. I LOVE MY FURNACE!
JOYCE LAKEY
THE PERSONNEL WERE ALWAYS POLITE AND THEY WERE CAREFUL TO KEEP MY CARPET CLEAN WHEN THEY ENTERED MY HOME. I ALWAYS FELT THE INSPECTIONS WERE WELL DONE. THEY ALWAYS RESPOND PROMPTLY.
REBA HADLEY-MORLEY
IN THE 53 YEARS WE HAVE LIVED HERE WE HAVE HAD 2 FURNACES AND AIR CONDITIONERS (LENNOX) AND WE HAVE HAD EXCELLENT SERVICE WITH PAITSONS.
EZELL ODOM
MY FAMILY HAS BEEN WITH PAITSONS HTG AND AC FOR MANY YEARS. THEY KEPT MY OLD FURNACE GOING 40 YEARS! IF OR WHEN THERE WAS A PROBLEM THEY WOULD ALWAYS CALL ME AND TELL ME WHEN THEY WOULD BE AT OUR HOUSE. THE FELLOWS ARE VERY NICE.
LINDA PURCELL
I DON'T KNOW IF THEY COULD DO MUCH BETTER. THEY USUALLY HAVE THE SUPPLIES THEY NEED IF THEY NEED ANY AT ALL. IT'S HARD TO BEAT THE JOB THEY DO.
TOM GARRETT
PAITSONS HAVE ALWAYS BEEN A PLEASURE TO DO BUSINESS WITH. I HAVE NOTHING BUT GOOD WORDS FOR THEM. EXTREMELY SATISFIED WITH MY FURNACE AND MAINTENANCE.
JANE PINE
COMPLETELY SATISFIED WITH SERVICE THEY ALWAYS COME WHEN CALLED. RATED 10 OVERALL.
BARBARA RHOADS
THEY DID AN EXCELLENT JOB WITH THE INSTALLATION. IT WORKS GREAT!
CECELIA SEPRODI
VERY GOOD AND DEPENDABLE SERVICE.
JANICE AND MARK USELMAN
WE HAVE ALWAYS HAD GOOD SERVICE FROM PAITSON BROS. WHEN WE UPGRADE OUR SYSTEM I PLAN ON SEEING PAITSON BROS. TO DO THE JOB
RICHARD LINDLEY
I HAVE ALWAYS GONE TO PAITSONS FOR LENNOX FURNACE AND AIR CONDITIONER.THEY ARE EXTREMELY REPUTABLE AND CARRY A QUALITY LENNOX EQUIPMENT.
JEFF PAITSON IS A HIGHLY KNOWLEDGEABLE PROFESSIONAL DEALER. WE ARE 100% COMPLETELY SATISFIED WITH DEALER.
RON FAULKNER
WE HAVE RECOMMENDED PAITSON BROTHERS HEATING AND COOLING IN TERRE HAUTE, INDIANA TO OUR FRIENDS AND CO-WORKERS. EXCELLENT SERVICE PROVIDERS-PROMPT AND COURTEOUS.
RANDALL BARNES
SERVICE AND PEOPLE WERE EXCELLENT. I WILL CONTINUE TO DO BUSINESS HERE IF THIS CONTINUES TO BE THE CASE.
KYLE HUTCHISON
WE HAD 2 LENNOX FURNACES PUT IN 31 YEARS AGO. THE FIRST FURNACE LASTED 29 YEARS. VERY GOOD SERVICE - THE DEALER TOOK VERY GOOD CARE OF US.
STEVE MCCALL
EXCELLENT COMPANY
HESTER MORRIS
MY FURNACES AND AIR CONDITIONING HAVE BEEN FROM PAITSON'S. I'M ALWAYS HAPPY TO DEAL WITH THEM.
LINDA PURCELL
WHEN THEY PUT THE ON A NEW THERMOSTAT AND IT DID NOT WORK, THE SERVICEMAN CALLED ON HIS PHONE AND SUDDENLY THE HEAD SERVICEMAN AND ANOTHER WERE THERE IN MINUTES. THEY DID NOT LEAVE UNTIL IT WAS WORKING. I LIKE THAT KIND OF SERVICE. I HAVE ALREADY RECOMMENDED THIS COMPANY TO FRIENDS AND FAMILY.
KAREN MATTOX.
MY HUSBAND ALWAYS TRUSTED PAITSON BROS. SO WHEN I NEEDED HELP LAST TIME I CALLED PAITSON. I WAS HAPPY WITH WORK DONE
ANN LEAH FAGG
ALL VERY GOOD, DEPENDABLE, COURTEOUS, KNOWLEDGEABLE.
KELLY MODESITT
THEY ARE ALWAYS VERY PERSONABLE, NEAT, AND CARING. WE LOOK FORWARD TO SEEING THEM.
JAMES MIDDLEDORF
YOU DO A GREAT JOB! I LOVE THE FURNACE! HAVEN'T HAD AIR ON MUCH THIS SUMMER, BUT REALLY APPRECIATE HAVING THE MAINTENANCE AGREEMENT! THANKS FOR YOUR SERVICE!
SUZANNE STEVENS
PAITSON BROTHERS AND LENNOX HAVE TAKEN CARE OF OUR HOME FOR OVER 30 YEARS. THEIR SERVICE IS THE REASON WE PURCHASED NEW HEATING AND A/C AGAIN.
JAMES STULTZ
EXCELLENT! SERVICE, KNOWLEDGE AND IDEAS.
GARY BASHAM
PAITSON'S TECHNICIANS ARE WELL INFORMED ABOUT LENNOX PRODUCTS. WE ARE HAPPY CUSTOMERS! BOB KEHRT IS KNOWLEDGEABLE AND FRIENDLY!
DON GARRARD
PAITSON BROTHERS HEATING & COOLING IS AN EXCELLENT COMPANY THAT WE HAVE USED FOR OVER 50 YEARS. I WOULD GIVE THEM AN A+ RATING.
JAMES WILKINSON.
PAITSON BROS. ARE THE BEST.
HENRY CONRAD
OUR FIRST FURNACE FROM PAITSON'S LASTED 40 YEARS! WHY WOULDN'T I HAVE ANOTHER ONE FROM THEM? MY A/C IS ALSO FROM PAITSON. THEY COME WHEN CALLED (NEEDED).
LINDA PURCELL
I WOULDN'T TRADE ANYWHERE ELSE. VERY FINE PEOPLE.
HESTER MORRIS
THIS IS A VERY DEPENDABLE COMPANY - WOULD RECOMMEND TO ANYONE.
JIM MOHR
THE PURPOSE OF THIS LETTER IS TO BRAG ON A COUPLE OF YOUR EMPLOYEES. THIS PAST WEEK-END, SUNDAY, MARCH 3RD, WE HAD FURNACE TROUBLE AT A HOME WE OWN IN TERRE HAUTE. WE LIVE AN HOUR AWAY BUT HAD DRIVEN UP BECAUSE OF THE PROBLEM. FROM THE TIME WE FIRST CALLED PAITSON'S, I KNOW IT WAS LESS THAN 30 MINUTES WHEN JOE (BIG JOE) ARRIVED. WE'VE HAD HIM BEFORE AND HE'S A HECK OF A NICE GUY. BEFORE WE LEFT TOWN, JOE ARRANGED FOR BOB KEHRT TO COME TO OUR HOUSE AND TALK TO US IN THE EVENT THAT WE NEEDED TO GET A NEW FURNACE, WE APPRECIATED JOE THINKING OF THIS, AND THOUGHT IT WAS AWFULLY NICE OF BOB TO COME ON A SUNDAY TO CONVENIENCE US. ULTIMATELY, WE DIDN'T NEED A NEW FURNACE, BUT THAT DOESN'T LESSEN OUR GRATITUDE ANY. BOB WAS A VERY NICE MAN, AND WE LIKED THE WAY HE CONDUCTED BUSINESS. JOE EVEN CAME BACK ON MONDAY TO CHECK THINGS OVER AGAIN, AND THEN PUT A NEW PART IN FOR US YESTERDAY. I CAN HONESTLY SAY THAT FROM THE TIME WE ORIGINALLY STARTED DOING BUSINESS WITH PAITSON'S, WHICH WAS CHRISTMAS 2000 I BELIEVE, THE SERVICE HAS BEEN EXCELLENT. I'M A PERSON THAT REQUIRES QUITE A BIT FROM MYSELF, AND TEND TO MEASURE THE PERFORMANCE OF OTHERS BY A FAIRLY STRICT STANDARD AS WELL, SO IF I THINK SERVICE IS EXCELLENT, IT IS! PEOPLE WHO DEAL WITH THE PUBLIC ARE PROBABLY USED TO COMPLAINTS, SO I THOUGHT MAYBE YOU'D LIKE SOME POSITIVE FEEDBACK. YOU HAVE SOME REALLY GOOD PEOPLE REPRESENTING PAITSON'S. FEEL FREE TO SHARE THIS WITH JOE AND BOB IF YOU LIKE. THANK YOU,
RICHARD & JANET WETZEL TERRE HAUTE
IN THE HURRY TIME OF THE HOLIDAYS, I'M NOT SURE I THANKED YOU FOR NOT CHARGING FOR THE WORK ON OUR DUCT SYSTEM. THE DAMPER FIXED THE PROBLEM COMPLETELY. IF I DID THANK YOU ALREADY - THANKS AGAIN!
JIM EVANS TERRE HAUTE
I APPRECIATE THE GOOD PEOPLE WHO WORK FOR YOU.
VERONICA MARTIN TERRE HAUTE
THANK YOU! OUR EXPERIENCE HAS BEEN POSITIVE. WE'VE HAD BOTH JOE AND BRAD, AND LIKED THEM BOTH. ALSO, I APPRECIATE THE MESSAGE WITH THE RELIGIOUS SENTIMENT. THANKS,
JANET WEASEL TERRE HAUTE
I APPRECIATE THE PROMPT & COURTEOUS SERVICE. YOUR SERVICE MEN ARE FINE YOUNG MEN. THANK YOU
MRS. ANNE HARDEN TERRE HAUTE
JUST A NOTE TO TELL YOU HOW MUCH I APPRECIATED THE KIND TREATMENT FROM YOUR STAFF. EVERYONE INVOLVED TOOK TIME TO EXPLAIN QUESTIONS AND HELP DECIDE ISSUES THAT I NEEDED HELP WITH. A SPECIAL THANKS TO BOTH GEORGE & RODNEY WHO INSTALLED THE FURNACE -- THEY WERE BOTH A PLEASURE TO HAVE IN MY HOME. YOU CAN TRUST I'LL PASS THE GOOD WORD AROUND. BLESS YOU
JANICE SALYERS TERRE HAUTE
I WANTED YOU TO KNOW I GREATLY APPRECIATED THE FAST SERVICE YOU GAVE ME ON MY RECENT FURNACE PROBLEMS. I THANK YOU FOR NOT CHARGING ME FOR THE SECOND SERVICE CALL. I JUST THOUGHT IT A LITTLE UNFAIR TO CHARGE ME 2 CALLS WITHIN A FEW DAYS FOR THE SAME PROBLEM. I'M A CHRISTIAN AND I REALLY APPRECIATED THE NOTES ON YOUR STATEMENT ABOUT OUR LORD AND SAVIOR. THAT MEANT A LOT TO ME. THANKS AGAIN,
REBA M. MORLEY TERRE HAUTE
PAITSON BROS. THANK YOU SO MUCH FOR PUTTING IN OUR NEW FURNACE WHILE WE ARE IN FLORIDA FOR THE WINTER. OUR SON BILL MURRAY SAW TO GETTING IT DONE WHEN HE FOUND OUT THERE WERE PROBLEMS WITH IT. I ALSO APPRECIATED YOUR WORDS AT THE BOTTOM OF YOUR BILL MAILED TO US THAT "WE ARE A BLESSING FROM OUR LORD AND SAVIOR JESUS CHRIST". I AM A CHRISTIAN. BLESS YOU ALL
MRS. MERLE MURRAY "RUTH" TERRE HAUTE
TO: PAITSON BROS. HEATING 1200 WABASH TERRE HAUTE, IN 47807 I WISH TO THANK YOUR COMPANY, AND MORE PARTICULARLY YOUR SERVICEMAN NAMED WAYNE FOR THE PROMPT, EFFICIENT, AND PERSONABLE MANNER IN WHICH WAYNE CONDUCTED OUR SERVICE CALL.. WAYNE WAS VERY HELPFUL AND CONCISE IN ANSWERING ANY QUESTIONS I HAD IN REFERENCE TO THE REPAIR OF OUR HEATING SYSTEM AND I WANTED TO CONVEY THIS INFORMATION TO YOU ON BEHALF OF MYSELF AND MY HUSBAND (WHO IS DISABLED ) . PAITSON BROS. ( IN VARIOUS CAPACITIES ) HAVE ALWAYS BEEN VERY HELPFUL WHENEVER WE HAVE NEEDED ASSISTANCE AND WE ARE PLEASED THAT PAITSON BROS. HAVE BEEN ABLE TO STAY IN BUSINESS IN TERRE HAUTE -- IT WOULD BE GOOD IF OTHER COMPANIES HAD YOUR WORK ETHIC. EXTENDING GOOD WISHES TO YOUR EMPLOYEES FOR THE HOLIDAY SEASON AND ESPECIALLY TO WAYNE. WARMLY,
VERNON AND SHARON SHANNON TERRE HAUTE
TO THE MANAGEMENT AT PAITSON BROS. MY HUSBAND & I WANT TO INFORM YOU OF THE WONDERFUL SERVICE WE GOT FROM YOUR SERVICEMAN, JOE, WHEN WE NEEDED OUR FURNACE FIXED A FEW WEEKS AGO. HE TRULY WENT THE EXTRA MILE. HE WOULDN'T STOP UNTIL THE WORK WAS DONE. IT'S HARD TO FIND PEOPLE LIKE HIM ANYMORE. WE WANTED TO LET YOU KNOW WHAT A JEWEL YOU HAVE IN HIM. YOU WILL CONTINUE TO HAVE OUR BUSINESS IN THE FUTURE. PLEASE SEE THAT HE GETS THIS ENCLOSED CARD. THANK YOU !
CHAD & KIM NORRICK TERRE HAUTE
HELLO ! I HAVE SOLD THIS PLACE (AUGUST 1) TO JOHN M. MCKILLOP. HE WILL WANT YOUR SERVICE. YOU SERVED ME WELL FOR YEARS. THE OLD TEACHER WILL GIVE YOU AN A+. THANK YOU !
JAMES W. KERR TERRE HAUTE
THANK YOU FOR YOUR GREAT & PROMPT SERVICE. YOUR SERVICE MEN ARE SUCH NICE YOUNG MEN. I APPRECIATE YOU. SINCERELY,
MRS. RICHARD HARDEN TERRE HAUTE
HELLO, JUST A NOTE OF THANKS FOR HAVING SUCH A QUALIFIED AND COURTEOUS PERSON BY THE NAME OF "MIKE", WHO INSTALLED A NEW MOTOR IN MY OUTSIDE (AIR CONDITIONING) UNIT. I WILL RECOMMEND YOU TO MY FRIENDS AND FAMILY.
MRS. ANGELO MENEGHINI TERRE HAUTE
WE HAVE BEEN DEALING WITH PAITSON'S SINCE 1965, THE YEAR WE MOVED IN THE HOME WHERE WE STILL LIVE. IS THERE ANYONE ELSE BUT PAITSON'S ?? WE DON'T THINK SO. KEEP UP THE GOOD WORK. THANK YOU P.S. WE HAVE BEEN SENDING YOU SOME CUSTOMERS.
EUGENE AND VERA SKELTON FARMERSBURG, IN
THE GENTLEMEN WHO INSTALLED MY FURNACE WERE ABOUT THE NICEST THAT EVER DID WORK FOR ME - THEY WERE VERY EFFICIENT AND EVEN CLEANED UP THE FLOOR. THANKS FOR SENDING THEM.
CLEOUE BROWN TERRE HAUTE, IN
PAITSON'S THANK YOU FOR THE CHANCE TO RENEW OUR AGREEMENT. AT THIS TIME WE ARE GOING TO PASS ON IT AS OUR HOUSE IS UP FOR SALE AND WITH ANY LUCK WE WILL BE IN A NEW HOME BY NEXT HEATING SEASON. IF NOT, WE WILL CONTACT YOU IN THE FALL FOR A CHECK ON OUR LENNOX FURNACE. WE HAVE BEEN VERY PLEASED WITH THE WORK AND SERVICE WE HAVE RECEIVED FROM YOU. IN THE FUTURE, SHOULD WE NEED A NEW FURNACE OR FURNACE/AC WORK, WE WOULDN'T HESITATE TO CONTACT YOUR COMPANY.
SHARON KILLION TERRE HAUTE, IN 47805
DEAR SIRS, YOUR EMPLOYEES WHO INSTALLED OUR FURNACE WERE ESPECIALLY NICE FRIENDLY MEN TO BE AROUND. WE APPRECIATE THE GOOD JOB THEY DID. SINCERELY,
WAYNE & LOIS WILLISON BRAZIL, IN 47834
GOOD MORNING: JUST A LINE TO THANK YOU FOR YOUR PROMPT SERVICE TO THE FURNACE THIS LAST FEBRUARY AND IT LED TO ME BUYING THE AIR FOR THE HOUSE AND REPLACING THE DUCT WORK. THE NOISE LEVEL HAS DROPPED TO THE LEVEL THAT I HAVE TO TURN THE TV OFF TO TELL IF IT IS WORKING. YOU ARE DOING THE RIGHT THING IN TRAINING YOUR PEOPLE.
KARL M. NIELSON WESTFIELD, IL 62474
I APPRECIATE VERY MUCH YOUR PROMPT SERVICE & YOUR COURTEOUS OFFICE GIRLS & SERVICE MEN. THANK YOU,
ANNE HARDEN TERRE HAUTE, IN
PAITSON BROS., TO THANK YOU FOR A JOB WELL DONE ! YOUR REPAIR MAN WAS TERRIFIC AND HIS HELPER WAS VERY GOOD. AND YOUR GIRLS WHO ANSWER YOUR PHONE ARE VERY GRACIOUS. SINCERELY,
HAZEL THOMPSON.